NMShuttle customer service representative

Get in Touch

Have a question about a route? Need a custom quote? We're here to help.

💬 Text Us — Fastest Reply

We're owner-operated and often behind the wheel, so texts to 505-545-2964 get answered much faster than calls. A real person replies — it's the owner's personal number, not a bot.

Contact Information

Text First — Fastest Reply

As the owner, operator, and driver, I'm often on the road and can't always pick up calls — but I see texts right away and reply very soon. This is my personal number and a real person answers, not an AI.

💬 Text 505-545-2964

Prefer to talk? Call the same number — if I can't answer, send a text and I'll get right back to you.

Changing an Existing Booking?

No need to text or call — sign in with your booking email to reschedule or cancel instantly, any time.

nmshuttle.com/account

Email

For quotes and general inquiries.

booknmshuttle@gmail.com

Hours

Monday - Sunday: 24 Hours

(Advance booking recommended)

Send a Message

Frequently Asked Questions

How far in advance should I book?
Booking in advance is the best way to guarantee your seat — especially in peak seasons (summer/holidays). That said, last-minute bookings are welcome: if seats are still open, you can book up to 1–2 hours before departure. Please avoid booking within 30 minutes of departure, as your driver may already be out picking up passengers. If you do book last-minute, text us at 505-545-2964 right after booking so we can alert your driver to the new pickup.
What is your cancellation policy?
Manage, reschedule, or cancel anytime at nmshuttle.com/account. Cancellations made more than 24 hours before the scheduled pickup receive a 90% refund (10% service fee). Within 24 hours of pickup, bookings are non-refundable but eligible for a 1-year trip credit.
Do you provide car seats?
We can provide car seats upon request for a small additional fee. Please mention this when booking.